This has been a source of frustration for some time, and I’m finally doing something about it. I’m totally serious here, and I can’t wait to see what the answer is.
I have a question about nicknames for accounts.
I have named each of my accounts without trouble, except the one I would like to call tithes.
Your site does not permit me to use that word or anything similar. I tried tithing and tithe, and was forbidden each time.
I was allowed to name it anything else I wanted: church, money for God, Brittany Spears, koran, nonsense, asdfklfg, brothel, etc. Every name is allowed except tithe. Oh – and John Wayne. That wasn’t allowed for some reason. Is there a connection? I don’t know, but I hope you do. I think this is absolutely bizarre and would love to know how Wells Fargo explains it.
I have tried multiple times on many different occasions, and always get the same results.
I asked about this at a local branch and received a puzzled reply – he simply had no idea.
I also thought about trying out the name Drug Money but that seemed a bit risky, a little like greeting a Border Patrol officer in Spanish.
I received this prompt response, but it was only halfway helpful:
We apologize that you experienced difficulty accessing in nicknaming your account(s) online. This issue has been resolved.
I have completed your request to nickname your account tithes ending in ****.
We monitor our systems continuously, seven days a week so that we can correct problems quickly when they do occur. Most times it is a momentary problem. We are dedicated to providing reliable online service.
Whenever you need account information, please contact us at 1-800-956-4442. Bankers are available to assist you 24 hours a day, 7 days a week.
Thank you for your patience.
[name removed for privacy]
[My Bank] Online Customer Service
Here’s my followup email, sent just a moment ago:
Thank you very much. My account finally has the name I wanted, but my curiosity is not allayed.
Can you explain why the system would not allow me to assign that nickname?
I really like Maggie’s and MBR’s theory, but I want to verify it – and I want to see if the bank can figure it out themselves. I scratched my head over the issue for months. Let’s see if they know the answer to their own puzzle.